Refund & Return Policy for Lunorexia

Effective Date: September 19, 2025

At Lunorexia, we want you to shop with complete confidence. If for any reason you are not fully satisfied with your purchase of a robotic vacuum cleaner, our Refund & Return Policy is here to make the process simple and transparent.

Eligibility for Returns

• You may request a return within 30 days of receiving your order.

• Items must be in their original condition, unused, and with all accessories/manuals included.

• Products showing signs of damage, wear, or misuse may not be eligible for a refund.

Refund Process

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable (unless the return is due to a defect or our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same model, please contact us at the details provided below.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Discounted or clearance items (final sale)

• Products damaged due to customer misuse or mishandling

Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

• For defective products, Lunorexia will provide a prepaid return label.

How to Request a Return

To initiate a return or exchange, please contact our support team with your order number and reason for return:

📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📧 Email: support@lunorexia.com
📞 Phone: (657) 208-2219

Changes to This Policy

Lunorexia reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date.